Participant PDF Certificate Access Online

Participant PDF Certificate Access Online

Get Your PDF Certificate Online

the D8 admin system has developed steadily over the last few years and is now at the point where we can release individual participant online access to their own digital certificates.

This has been a while coming and the certificates do not look anything like their physical solid card counterparts. However it does mean participants who for one reason or another do not get their certificate from the course organiser or have lost it, can gain a digital replacement themselves online.

From this post on the admin system back in 2015 we have customers who choose to use this access to download complete excel sheets of who has been trained in their company and when. This gives a cross reference for their admins around who is due for training.

In early 2016 the system was upgraded to incorporate customer admins having access to their individual participant PDF certificates, a PDF report of the course and a PDF containing all the certificates for a single course.

Now in 2017 the goal of participants accessing their own certificates has been achieved through the intermittent goals of certification and admin access described above.

Of coures our online PDF's do not look as good as out full glossy certificates that we have produced since the start of the company as below, however it does give a system where participants can have some control.

For this PDF online access to occur an individual must be aware of the following constraints, these are on the page that you can access to get your certificate.

This is for participants, who have been certificated on a recent D.ESCAL8 TM course or workshop, can gain a digital certificate. This gives a PDF download that can be emailed or printed.

Digital Certificates do not look as good as the full glossy above.

This is possible for participants who legibly printed their email address on the registration form that was handed to the facilitator.

Digital certificates will not be possible in following circumstances:

  • participants did not write legibly on the registration form

  • participants chose not to give their email address

  • your certification date is over 12 months ago and therefore out of date

  • Please note that email addresses cannot be added after the end of the event you attended.

We do not guarentee this system as certificates are issued to the organisor after all training.

Certificates can be accessed by following the directions on this page Get My Certificate

Author Des Cooke

de-escalation Training Hubs

de-escalation Training Hubs

D8 Training Hubs

From Inception D8 was formed as a method of getting high quality training to those who care for individuals in distress. Part of that concept involves smaller companies and individuals who find accessing training prohibitive for various reasons. Apart from the obvious cost implications with running a full training course there are also the implications regarding closing a business to release staff for the course to occur.

So from this, 2 areas have emerged that might not be considered traditional in our industry. An Open Workshops portal is available on This portal covers the following 2 areas

  • Open Workshops Accredited (for D8 customers) by the British Institute of Learning Disabilities (BILD) - Developing Positive Relationships with Individuals in Distress.
  • Parent & Family Bespoke Workshops for Individuals who care for someone within their family unit. These are not Accredited as their content is specifically bespoke to the participants who attend. More info found here.

We have set up an agreement with a partner organisation for Bristol and the South West. The pilot Parent and Family Workshop was incredibly well received. The Training Hub system is such that agreements can be formed with partner organisations in defined geographic areas. This leads to a system where a partner organisation can sell places and gain profit for the hosting of the course or workshop with D8 delivering the content.

Our South West Hub is run in partnership with Freeways. Freeways is a highly regarded charity that supports people with a learning disability providing residential, supported living and community services.

Next Open Workshop for Bristol and the South West can be found here.

Our successful West Wales Hub is on the Pembrokeshire, Carmarthenshire border and has led to collaborations with a number of schools, therapists and smaller organisations.

Next Open Workshop for West Wales can be found here.

Author Des Cooke

Parent and Family Workshops - assisting individuals in distress

Parent and Family Workshops - assisting individuals in distress

Recent Parent & Family Workshop

Over the last few years we have been having many conversations with family members who say they never receive support with their child or relative's behaviour.

For a long time we debated how to achieve supporting family around their person. I grew up with disabilities as part of my family life and therefore am quite close to the fundamental idea that we are in a great positions to assist others.

Over the years I have taught many parents through the standard training, however this may not be the answer!

I worked with one particular mother around her teen, she did the 3 day course then we did a 2 day workshop that was bespoke to her son, this involved specific consultancy and designing things I had never in the past taught. In the room for these 2 days were people from the school, the social worker, the respite service and both parents. The workshop consolidated everyone into a consistent confident group.

From that the staff then went on to receive the full 3 day BILD Accredited training. However with the parents I also spent a couple of days in their home one weekend 6 months later to assist with a predictably difficult holiday weekend. It was at this point that the conversations on how to assist parents developed.

I have attempted to lay on training for parents in the past even at a seriously reduced rate and sometimes free. I mainly get calls from people who are unable to attend for whatever reason or seem to get more from the phone call discussing the behaviour of their child than actually want to come to a workshop to look at practical solutions.

Many of the people I talk to say they have been on challenging behaviour courses and they don't help!

So I have teamed up with the mother mentioned - Dr Christianne Pollock to run seminars and workshops specifically bespoke around the participant's needs. This had a pilot run in Bristol that was incredibly well received. We ran 2 days and covered the exact things the participants wanted. One mother in particular, who was one of the people who said they had been on CB courses and nothing helped, said this was the first time she had met people with similar issues and the first time she had been given proper practical solutions.

All of the feedback and testimonials can be found on this page which also leads to this site

I feel this is really exciting stuff and closer to my view of the D8 mission

D.ESCAL8™ Open workshops site is

Author Des Cooke

What should we be focussing on in debriefing

What should we be focussing on in debriefing

The term debriefing is an industry-used term. In our industry while useful it is often misunderstood when talking about application at ground floor or grassroots level.

When discussing the term de-briefing we have separated the term debriefing into different areas. I will discuss one of these here. For understanding the term itself, most people comprehend that James Bond goes off on a mission, returns and is debriefed; this in itself is an understandable perception of the term. In terms of risk assessment and planning if we can predict an issue whenever an incident occurs we should be de-briefing so that we can plan for the future and reduce the risk of future concerns.

However this general understanding of the term misses one vital component of the concept. When an individual has experienced an incident there is a residual emotional effect from the adrenaline dump. Can we effectively have the discussion around:

  • how the plan needs to change?
  • what we did wrong?
  • what we did right?
  • what did we learn?
  • what do we gain?
  • what do we lose?
  • does the plan need to change at all or was the incident a result of inconsistency or human error?

We @D8 believe this is not the correct time to be having those sort of discussions. You are in a heightened state and the person you mention this to, whom you need to be supportive for you, can often respond with one of the following phrases:

  • Oh that happened to me once - proceeds to tell you their story!
  • Well you don’t want to be doing that when he is there now do you!
  • Well that was stupid wasn't it - it’s your own fault!
  • You did not follow the plan!
  • You do not want to be putting the shopping away he is in the room!
  • Pending a disciplinary hearing you suspended!

For anyone who has experience of this moment you know that these phrases (above),- DO NOT HELP.

Following a highly stressful situation it is important that the individual has the ability to offload prior to the very valuable review and planning discussion of what went wrong, what went right etc. You often hear the phrase “it happened for no apparent reason!” This is usually a defensive statement made by a staff member who feels as though they are being judged on their actions. A staff member will, in my experience, be more able to constructively discuss their own actions if, prior to the discussion, they had offloading time to resolve their the emotional connection to the incident that they were involved in.

Offloading is an entire course itself and as such has many elements I am not covering here. It is an instrumental / integral part of everything that we @D8 do. We spend our time teaching staff to Develop Positive Relationships with Individuals in Distress. A fundamental part of the process is assisting the carer to find ways to offload the emotion that goes with any relationship and it is especially relevant to this job. If I can reduce my stress through offloading I am better placed to be able to consolidate my relationship even in times of distress.

Offloading is therefore part of debriefing; if you are not making a clear distinction between the two elements staff will always be attempting to learn from the incident with the future planning process. In terms of order and sequence we must first offload prior to having rational discussion about the event and actions. Doing the learning process first (or without any offloading) will be detrimental to the success of the process, the relationships and ultimately the quality of care you deliver.

I cannot stress enough how important this is to the process.

Author Des Cooke

Physical Intervention BILD Accreditation Scheme

Overview for those who are time limited

This post is about the BILD Accreditation Scheme. If you are the kind of person who comments “tl;dr” then please look at one point.

Please check your training provider is still accredited and on the list here 

A number of companies are no longer accredited by BILD to train physical interventions; Team Teach and Studio 3 are among them. We believe this is noteworthy news as it has been a significant number of weeks without them on the list.

These companies have been removed from the BILD Accreditation Scheme list and are currently not accredited, we at D.ESCAL8, are not sure if this is temporary or not as BILD’s rules rightly dictate they will not say why:

“BILD will not discuss why an organisation does not appear on the list we can simply confirm whether an organisation is currently accredited.”

– 21/10/2015

So all you can do is work with the list on any given day. Therefore as of today 21/10/2015/.

Please check if your training provider is currently accredited here

Within Physical Intervention the BILD Accreditation Scheme has become the industry standard

“BILD Code of Practice for minimising the use of restrictive physical interventions: planning, developing and delivering training, Fourth edition, 2014, the scheme accredits training organisations that deliver behaviour support and management training in conjunction with the use of physical skills or restrictive physical interventions. “- BILD

From the founding of D.ESCAL8 in 2013 we were enquiring about being on the BILD Accreditation Scheme. At the time they were going through changes which put the process on delay with introductory events being cancelled until the new code became active.

The following is from the BILD Accreditation Scheme overview

“The BILD Accreditation Scheme was reviewed and revised in 2014. It was launched in November 2014 to reflect the latest BILD Code of Practice, the fourth edition” – BILD

D.ESCAL8 is BILD Accredited

As of September 2015 D.ESCAL8 were accredited under the new scheme and the new code (2014). A vast number of the companies on the list have not been measured against the new code, and won’t be until their re-accreditation becomes due.

The Accreditation process involves a lot of due diligence and does take some time. As part of this process our training was assessed and our administration & processes thoroughly vetted by the Physical Intervention BILD Accreditation Scheme.

The following D.ESCAL8 courses are accredited

D.ESCAL8 BILD Accredited Courses:

  • 3 day Foundation “Developing Positive Relationships with individuals in distress- Adults
  • 3 day Foundation “Developing Positive Relationships with individuals in distress- Children and Young People
  • D.ESCAL8 In house Trainers Project

What does this all mean?

There is no doubt the industry has benefited from the standards BILD lay out in the code of practice and the BILD Code of Practice (2014) is the most comprehensive to date. BILD strive with each new Code of Practice to improve the training with the aim to reduce them to an absolute minimum for all individuals. The primary focus of BILD Accredited Training is Positive Behaviour Support and this concept is embedded throughout. BILD set rigorous standards for the competency, qualifications and experience of its Accredited Trainers, and for the staff that these trainers educate. 

BILD Accreditation is not just a logo to put on a website – it guarantees the training organisation, its trainers, its policies, practices and standards are rigorously audited against the Code of Practice on a three yearly basis.

A “BILD Member” logo is NOT the same as a “BILD Accreditation Scheme” logo – do not be fooled by deceptive and clever marketing.

The only way to guarantee you have a BILD Accredited Trainer, or In House Training Scheme, is to use a company who are accredited by BILD and who, most importantly, maintain that accreditation.

So should you be asking the questions:

  • Is the company I trust to train my staff still BILD accredited?
  • Are they still achieving the highest standards in PBS and physical intervention training?
  • Are continually striving to improve practice and meet ever improving standards?

Check the current list on the BILD website to see if the company you rely on is still accredited – you may be surprised to find out they are not.

Only by using a BILD Accredited company can you guarantee that –

  • All physical interventions are risk assessed by an independent professional every three years.
  • All physical interventions are approved for use by BILD and reflect the standards of their most up to date Code of Practice.
  • Your training company is keeping up to date with the latest legislation, guidance and best practice.
  • Any In House trainers meet the same exacting high standards as a BILD Accredited trainer.
  • Your staff are receiving training of the highest quality and are assessed against the professional, independent standards in the Bild Code of Practice.
  • Your staff are taught to focus on Positive Behaviour Support and not to use physical interventions where possible

Training Administration System

Training Administration System

One of the aspects D.ESCAL8 has always been great at is administration of the courses.

Customer Online Access


We produce the report for a course within 48 hours (24 hours 100% success since launch).

These Course Reports detail

  • the attendance list
  • logistical information
  • evaluations overview
  • notes on the venue
  • notes from the trainer
  • follow up work and service issues mentioned by the group
  • notes on any individuals that have not gained a full certificate and what process would be needed for them to attain one.


Full colour glossy certificates are printed and produced by a third party but this seems to be arriving around a week after the course, as it is a third party printing and posting these we can make no guarantees.


Customers get access to their evaluation forms as a scanned PDF, usually within one week providing our technology remains intact.


All this is possible due to our bespoke admin system, we have now launched this to customer access. This means each customer will have online access should they wish to the following information about their particular service.


  • list of courses the service have had and their course information
    • dates
    • venue details
    • trainer etc
    • this area has a link to download a CSV file of all information about the staff trained
      • names
      • place of work / house (sometimes staff have just used the company name)
      • certificate gained (attendance or completion)
      • number of days training
      • date of course
    • this area links through to information about each course
  • detailed course information on each course
    • access the PDF report
    • access to the report online
    • course list including seeing individual participants recorded information
  • ability to update company information profile and the users profile (email etc)
  • from the company page you can access through to your accounts page where you can see all the account information history and any outstanding invoices

The following is a brief video of some of these features


D8 are always striving to make the experience of the customer as smooth as possible which is why since inception D8 has concentrated on a state of the art administrations system. Ongoing this will get updates, here are some of the items in the works:

  • online access to PDF scan of registration sheets
    • be able to see the signatures of your staff
  • online access to PDF scan of evaluations
    • these currently arrive as email attachments as above
  • online access to PDF digital certificates
    • this will provide digital certificates, which, while not full colour glossy as the card hard copies, will still show certification
    • these PDF’s online will be available to individual staff if they have registered for this service

Author Des Cooke.

Attachment Trauma & Relationships

Attachment Trauma & Relationships

Recently I was lucky enough to attend the latest BILD seminar entitled

Attachment Trauma & Relationships

D.ESCAL8TM has, from its inception, focussed on attachment, trauma and resilience in relationships and in our main course titled – “Developing Positive Relationships with Individuals in Distress”. I was therefore interested in this seminar in particular and was able to swing my timetable to go in the last few days prior to the event.

Brodie Patterson was the host and first speaker, having not met Brodie before I was interested in the content he would cover as he is well known in the industry.

click here to read more

Olive - stress management

Olive - stress management

This device could aid behaviour support planning, reactive strategies etc. Perhaps give us early warning signs as to when rules, and the pressure of conforming, need to be relaxed. This would stop the power struggle that occurs when humans arousal state rises.

click here to read more

stress training courses

stress training courses

It is very common on training to hear people mention about previous training that - “it doesn't work”. This is an interesting phrase to me as we first need to discuss what the speaker means when they state this as an immutable fact. In essence our first port of call should be - how do we measure success?

For something to be "working" or "not working" we must have a clear understanding of how this statement can be verified or validated.

When discussing success must we have clarity around discussing de-escalation techniques versus physical techniques?  Or do we need to separate these discussions at all?

click here to read more