the D8 admin system has developed steadily over the last few years and is now at the point where we can release individual participant online access to their own digital certificates.
This has been a while coming and the certificates do not look anything like their physical solid card counterparts. However it does mean participants who for one reason or another do not get their certificate from the course organiser or have lost it, can gain a digital replacement themselves online.
From this post on the admin system back in 2015 we have customers who choose to use this access to download complete excel sheets of who has been trained in their company and when. This gives a cross reference for their admins around who is due for training.
In early 2016 the system was upgraded to incorporate customer admins having access to their individual participant PDF certificates, a PDF report of the course and a PDF containing all the certificates for a single course.
Now in 2017 the goal of participants accessing their own certificates has been achieved through the intermittent goals of certification and admin access described above.
Of course our online PDF's do not look as good as out full glossy certificates that we have produced since the start of the company as below, however it does give a system where participants can have some control.
For this PDF online access to occur an individual must be aware of the following constraints, these are on the page that you can access to get your certificate.
This is for participants, who have been certificated on a recent D.ESCAL8 TM course or workshop, can gain a digital certificate. This gives a PDF download that can be emailed or printed.
Digital Certificates do not look as good as the full glossy above.
This is possible for participants who legibly printed their email address on the registration form that was handed to the facilitator.
Digital certificates will not be possible in following circumstances:
participants did not write legibly on the registration form
participants chose not to give their email address
your certification date is over 12 months ago and therefore out of date
Please note that email addresses cannot be added after the end of the event you attended.
We do not guarantee this system as certificates are issued to the organiser after all training.
CERTIFICATES CAN BE ACCESSED BY FOLLOWING THE DIRECTIONS ON THIS PAGE GET MY CERTIFICATE
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Challenging Behaviour is a term the healthcare sector has misused for years. When the term was originally introduced, it was an attempt to move away from the then widely used term "behaviourally disturbed". The healthcare sector recognised that the term had become associated with some very negative connotations and therefore should not, in good conscience, be given to an individual.
A service director the other day commented how it was only on Physical Intervention training that the staff start questioning to the Nth degree about scenarios and possible outcomes of events. She stated that it would not happen on a first aid course. Well I know a first aid trainer who would disagree, however I have been on a lot of training as a participant in the last year (see biog) and can agree her point is valid.
From Inception D8 was formed as a method of getting high quality training to those who care for individuals in distress. Part of that concept involves smaller companies and individuals who find accessing training prohibitive for various reasons. Apart from the obvious cost implications with running a full training course there are also the implications regarding closing a business to release staff for the course to occur.
When under pressure we respond in a small number of differing ways. These tend to be in 2 main camps. Those who feel the need to control and those who have a more relaxed attitude. The question is which has a better effect on the person in distress? Picture this, you are under pressure and in distress and you shout at your partner "just get me my dinner!" and your partner replies "No, you will not talk to me in that manner! ENOUGH now."
Over the last few years we have had a terrific response in terms of de-escalation with our course incorporating Affect Labelling. Emotions arise to make us pay attention to our environment. The more emotional our experience, the less we can think clearly, resist impulses, and engage in constructive problem-solving. By creating even the simplest label, we learn to express what we are experiencing. At a rudimentary level, we think about what is causing us to feel emotion and take action to experience either more or less of the emotion, depending on the situation.
The mind shift almost always travels from introductions where people say / imply things that contradict the basic philosophy of the course to an ending where people state publicly (or privately to me) how they always thought like this. Usually adding something like - “it is great that a training like this exists so that all those other people I work with whose attitude needs adjusting can access it”.
The Assumption about Physical Intervention Training
What would you do? This seems to be an innocent question with a straight forward answer. However, when asked by someone who works in healthcare industry, assumptions take over and most people are convinced they know exactly what that entails – lets look at the options
The term debriefing is an industry-used term. In our industry while useful it is often misunderstood when talking about application at ground floor or grassroots level. When discussing the term de-briefing we @de-escalate.com have separated the term debriefing into different areas. I will discuss one of these here.
If there is any indication or suspicion that anyone has suffered an injury or psychological trauma following the incident / use of physical intervention they must receive treatment and support as soon as is reasonably possible. Debriefing is misused as a term, and while analysis is important in a Positive Behaviour Support framework, your D.ESCAL8™ facilitator discussed these two areas and the differences between debriefing and offloading.
Teaching different groups can lead to predictable responses. When you teach a group where half the participants work with younger kids (under 11 ish) and the other half work with young people (teens) there is a clear dichotomy in their attitudes and responses around problem behaviour. It all comes back to the issue around the distractor versus the reinforcer.
I have wanted to do a post about Hanlon's Razor for a while and the mask issue has led to me combining that here. Our non verbal communication being misinterpreted or misunderstood should not be considered intentional.
This is a series of images sent to me by the area boss. It's not merely about the evaluations people provide at the end. It’s about the deeper consolidation achieved through meaningful conversations within the team. These conversations foster understanding, collaboration, and alignment, which are far more impactful than numerical scores or rankings. The true value lies in engaging dialogue that strengthens bonds and resolves challenges. Success stems from shared insights and collective growth within the team. Conversations truly matter in building trust and unity.