One of the aspects D.ESCAL8™ has always been great at is the administration of the courses.
CUSTOMER ONLINE ACCESS
Reports
We produce the report for a course within 48 hours (24 hours 100% success since launch).
These Course Reports detail
the attendance list
logistical information
evaluations overview
notes on the venue
notes from the trainer
follow up work and service issues mentioned by the group
notes on any individuals that have not gained a full certificate and what process would be needed for them to attain one.
Certificates
Full colour glossy certificates are printed and produced by a third party but this seems to be arriving around a week after the course, as it is a third party printing and posting these we can make no guarantees.
Evaluations
Customers get access to their evaluation forms as a scanned PDF, usually within one week providing our technology remains intact.
HOW
All this is possible due to our bespoke admin system, we have now launched this to customer access. This means each customer will have online access should they wish to the following information about their particular service.
Features
list of courses the service have had and their course information
dates
venue details
trainer etc
this area has a link to download a CSV file of all information about the staff trained
names
place of work / house (sometimes staff have just used the company name)
certificate gained (attendance or completion)
number of days training
date of course
this area links through to information about each course
detailed course information on each course
access the PDF report
access to the report online
course list including seeing individual participants recorded information
ability to update company information profile and the users profile (email etc)
from the company page you can access through to your accounts page where you can see all the account information history and any outstanding invoices
Roadmap
D8 are always striving to make the experience of the customer as smooth as possible which is why since inception D8 has concentrated on a state of the art administrations system. Ongoing this will get updates, here are some of the items in the works:
online access to PDF scan of registration sheets
be able to see the signatures of your staff
online access to PDF scan of evaluations
these currently arrive as email attachments as above
online access to PDF digital certificates
this will provide digital certificates, which, while not full colour glossy as the card hard copies, will still show certification
these PDF’s online will be available to individual staff if they have registered for this service
Get in touch to discover how we can reduce interventions and develop healthy relationships in your service
Challenging Behaviour is a term the healthcare sector has misused for years. When the term was originally introduced, it was an attempt to move away from the then widely used term "behaviourally disturbed". The healthcare sector recognised that the term had become associated with some very negative connotations and therefore should not, in good conscience, be given to an individual.
A service director the other day commented how it was only on Physical Intervention training that the staff start questioning to the Nth degree about scenarios and possible outcomes of events. She stated that it would not happen on a first aid course. Well I know a first aid trainer who would disagree, however I have been on a lot of training as a participant in the last year (see biog) and can agree her point is valid.
From Inception D8 was formed as a method of getting high quality training to those who care for individuals in distress. Part of that concept involves smaller companies and individuals who find accessing training prohibitive for various reasons. Apart from the obvious cost implications with running a full training course there are also the implications regarding closing a business to release staff for the course to occur.
When under pressure we respond in a small number of differing ways. These tend to be in 2 main camps. Those who feel the need to control and those who have a more relaxed attitude. The question is which has a better effect on the person in distress? Picture this, you are under pressure and in distress and you shout at your partner "just get me my dinner!" and your partner replies "No, you will not talk to me in that manner! ENOUGH now."
Over the last few years we have had a terrific response in terms of de-escalation with our course incorporating Affect Labelling. Emotions arise to make us pay attention to our environment. The more emotional our experience, the less we can think clearly, resist impulses, and engage in constructive problem-solving. By creating even the simplest label, we learn to express what we are experiencing. At a rudimentary level, we think about what is causing us to feel emotion and take action to experience either more or less of the emotion, depending on the situation.
The mind shift almost always travels from introductions where people say / imply things that contradict the basic philosophy of the course to an ending where people state publicly (or privately to me) how they always thought like this. Usually adding something like - “it is great that a training like this exists so that all those other people I work with whose attitude needs adjusting can access it”.
The Assumption about Physical Intervention Training
What would you do? This seems to be an innocent question with a straight forward answer. However, when asked by someone who works in healthcare industry, assumptions take over and most people are convinced they know exactly what that entails – lets look at the options
The term debriefing is an industry-used term. In our industry while useful it is often misunderstood when talking about application at ground floor or grassroots level. When discussing the term de-briefing we @de-escalate.com have separated the term debriefing into different areas. I will discuss one of these here.
If there is any indication or suspicion that anyone has suffered an injury or psychological trauma following the incident / use of physical intervention they must receive treatment and support as soon as is reasonably possible. Debriefing is misused as a term, and while analysis is important in a Positive Behaviour Support framework, your D.ESCAL8™ facilitator discussed these two areas and the differences between debriefing and offloading.
Teaching different groups can lead to predictable responses. When you teach a group where half the participants work with younger kids (under 11 ish) and the other half work with young people (teens) there is a clear dichotomy in their attitudes and responses around problem behaviour. It all comes back to the issue around the distractor versus the reinforcer.
I have wanted to do a post about Hanlon's Razor for a while and the mask issue has led to me combining that here. Our non verbal communication being misinterpreted or misunderstood should not be considered intentional.
This is a series of images sent to me by the area boss. It's not merely about the evaluations people provide at the end. It’s about the deeper consolidation achieved through meaningful conversations within the team. These conversations foster understanding, collaboration, and alignment, which are far more impactful than numerical scores or rankings. The true value lies in engaging dialogue that strengthens bonds and resolves challenges. Success stems from shared insights and collective growth within the team. Conversations truly matter in building trust and unity.